Shipping policy
At Keely Pugh, we are committed to delivering your fashion accessories with the utmost care and efficiency. Our shipping policy is designed to provide you with a clear understanding of how your order will be processed and delivered.
1. Shipping Options
We offer a variety of shipping options to cater to your needs. Standard shipping is available for most orders and typically takes 5-10 business days to arrive. For customers who need their items sooner, we also provide expedited shipping options, which can deliver your order within 2-5 business days, depending on your location. Please note that shipping times are estimates and may vary due to factors such as order processing, carrier delays, or customs clearance.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. We strive to keep our shipping rates competitive and transparent. You will be able to view the estimated shipping cost during the checkout process. For orders above a certain value, we may offer free shipping as a promotion. Please check our website for the latest shipping promotions and details.
3. Order Processing and Dispatch
Once your order is placed and payment is confirmed, we will begin processing your order as soon as possible. Our team works diligently to ensure that your items are carefully packed and dispatched within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has been shipped. This tracking number will allow you to monitor the progress of your delivery through our shipping partner's website.
4. International Shipping
We are delighted to ship our products to customers around the world. When ordering from outside your home country, please be aware that your order may be subject to import duties and taxes, which are levied once the package reaches your destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information on the applicable rates and regulations.
5. Delivery Address and Instructions
It is essential to provide an accurate and complete shipping address during the checkout process. We are not responsible for any delays or additional costs incurred due to incorrect or incomplete address information. If you have any special delivery instructions, such as a preferred delivery time or location, please include them in the notes section during checkout. While we will do our best to accommodate your requests, we cannot guarantee that they will be fulfilled.
6. Shipping Delays and Issues
We understand that delays and issues can sometimes occur during the shipping process. If your order is delayed beyond the estimated delivery time, please contact our customer service team at [email protected]. We will work with our shipping partners to investigate the issue and provide you with updates on the status of your order. In the unlikely event that your order is lost or damaged during transit, we will work with you to resolve the issue to your satisfaction, which may include a replacement or refund.
7. Returns and Shipping
If you need to return an item, please refer to our Return Policy for detailed instructions. For returns, you are responsible for the cost of shipping the item back to us unless the return is due to our error or the item is defective. We recommend using a trackable shipping service to ensure that your return reaches us safely.
We appreciate your patience and understanding as we work to deliver your order promptly. If you have any questions about our shipping policy or the status of your order, please do not hesitate to contact us at [email protected].